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Top Five Questions

It’s essentially non-temperature sensitive memory foam with the bounce of latex.

The best way to explain it is, that it has the best from both traditional memory foam and latex combined.

Inside it’s air-infused with billions of microscopic air pockets that act as individual shock absorbers adjusting to your personal sleeping needs. The result is 4x times less peak pressure on your hip and lower back section; when compared to traditional memory foam and a mattress that sleeps cooler than any other memory foam and latex mattress.

Learn more about the Nolah Air Foam™ here.

Yes, it's absolutely risk-free!

We give you 120 nights (4 full months!) to sleep on Nolah before deciding to return or keep. We only ask you to try it a minimum of 30 nights for your body to adjust to the feel of your new mattress. If not 100% satisfied after the initial 30 nights, just send us an email or give us a call and we'll arrange a FREE pick up return and refund you in FULL. Simple as that :)

Requesting a return is super easy, just go to our Contact Page and select "Request Return" in the email form and we send somebody to pick up your Nolah mattress again for a FREE Return and FULL REFUND. In most cases, we donate the mattress to a local charity for somebody else to get a great sleep.

It’s universally comfortable having a medium firmness that fit any sleep preference, body weight, and shape. It’s not too firm, not too soft, but just right.

This perfect feel is achieved by our Nolah Air Foam™ that has the bouncy support of Latex and gently body contouring of Memory Foam.

Since the Nolah Air Foam™ is not temperature sensitive, as Memory Foam is, it sleeps cooler and also stays consistent throughout seasonal temperature changes.

You can use the Nolah mattress on any flat surface.

If you have a box spring or foundation already, then great, you can use them for the Nolah mattress as well. If not, don’t worry; just place the Nolah mattress directly on the floor or other flat supportive surface. Slats work as well, but please ensure they are no more than 3" apart. 

Becuase we removed all the middlemen of the mattress industry! Simple as that :) 

When you shop at www.nolahmattress.com you don't pay wholesalers profit, exorbitant retail store markups, high rent cost for fancy New York or LA showrooms (like other online mattress companies). Nor do you pay for pushy sales people on high sales commissions.

When you shop at www.nolahmattress.com you only pay for the actual mattress and not all the hidden cost associated with purchasing your mattress in a mattress store. 

Online we can sell a $2,800 comparable retail Queen mattress for $850 saving you for almost $2,000 in the process. What's not to love? And what do you plan to spend your savings on?

 

General Buying

That really depends on your personal preference, but below is a couple of guidelines.

  • Twin – Most used size for many adults and children under 5 feet 10”. It also fit in most trundle and bunk beds.
  • Twin XL – Same as the Twin, but longer. Its great for adults above 5 feet 10” or for those that just wants more space to stretch on.
  • Full – Most spacious size for single sleeper adults and children. Its wider than any Twin, but quite tight for two adult sleepers.
  • Queen – Most popular size for two adult sleepers. Its wide and long, providing a good sleep surface for couples.
  • King – The widest of all mattress sizes. It’s the preferred choice for two adults liking to spread out and people sleeping with pets or couples with kids.
  • Cal King – The longest of all mattresses. It’s great for two adults and couples that prefer length above width.

Not necessarily. Our Nolah mattress fits more than 98.6% of all sleepers trying it for the 120 night trial period.

That you have to try a mattress before buying it is a common misconception. Think about it for a second; how much value does it really give you to try a mattress fully clothed in a store for 5 minutes during the day? Not much.

So that’s why we instead offer you the opportunity to try Nolah risk-free for 120 nights in the comfort of your own home. If you don’t love Nolah after the first 30 nights and before the 120th night, you just request a return using the email form on our Contact Page and we send somebody to pick up Nolah again. Select the subject "Request Return" in the email form. And yes you get 100% of your money fully refunded! No hidden fees or gimmicks, just straightforward mattress shopping.

No, we don’t have expensive showrooms. Besides, if you know somebody that already owns a Nolah you can steal for a night :)

We decided to be truly 100% online to be able to give you best prices and the best materials. Like most other online mattress companies we don’t have expensive New York and Hollywood showrooms costing us a fortune we subsequently need to load into our prices.

We operate 100% online and yes, that means you cant try Nolah before buying, but instead you save up to $2,000 on a Nolah Queen versus a comparable retail Queen mattress bought in a brick and mortar mattress store.  

Many of our customers donate their old mattress to local charities such as the Salvation Army or Homeless Shelters, just remember that to donate a used mattress it need to be rip, tear and stain free. Another option is to call your local recycling service that often has a program for used mattresses.

Shipping & Delivery

A big fat $0!

We offer FREE shipping and delivery in 48 states, excluding Hawaii and Alaska. Returns are also free of charge.

In essence all delivery cost, both ways, delivery and returns are always on us and will cost you nothing.

Yes, you will receive a UPS Tracking Number when your Nolah mattress departs from our factory. This is usually 3-5 days after you placed your order and received your Order Confirmation by email.

We build all Nolah mattresses to order, which is why it takes 3-5 before it ships from our factories.

Your benefit is a brand new virgin mattress that is not more than a couple of days old. Compared to a mattress bought in a brick and mortar store this is a lot better, as a store mattress can be months and sometimes years old before it's actually sold in the store. 

 

Shipping usually takes 2-5 days after your new Nolah mattress departs from our factories.

Please remember that we build all Nolah mattresses brand new to your order, so it takes 3-5 days for the mattress to leave our factory.

In total you should expect 5-10 days from order to your Nolah mattress arrives at your front door, but then it's also handcrafted and made just for you, really it is :) 

Unfortunately not.

We're not able to specify exact delivery dates through UPS, but we can help you with other special delivery instructions. You can leave these in the field called "Special instructions for Nolah Sleep" in the Cart on www.norlahmattress.com.

No, you cant. Sorry.

All Nolah mattresses are produced to each induvidual order and shipped directly from our factories to your front door. There is no warehouse or pickup location where Nolah mattresses are stored for pick up. This is to reduce cost on warehousing and inventory so we can pass on the savings to our customers instead.

We ship using two different boxes.

Twin, Twin XL, and Queen mattresses ship in a box that measure 15”x15”x41” and King and Cal King mattresses ship in a box that measure 19”x19”x44”.

No, not at the moment.

We might ship to Canada in the future, but at the moment there are no confirmed plans.

No, we do not ship internationally.

We ship to the 48 continuous states; Hawaii and Alaska excluded.

No we do not ship to Alaska and Hawaii. Sorry :(

It happens very rarely, but it might be that UPS misplaced or made the delivery to the wrong address. Have you checked next door?

In any case, please call us right away and we get in touch with UPS to sort it out. In some cases it can take up to 2 days for UPS to track down your Nolah mattress, but we will follow up and guarantee that you will receive your Nolah Mattress!

Because your new Nolah Mattress has not yet left our factory.

We handcraft all Nolah Mattresses brand new to each order and it takes 3-5 days, whereafter it’s shipped from our factory to your font door. When it ships from the factory we update your order and send you the UPD Tracking Number, so you can follow it all the way from the factory to your front door. 

Not necessarily, but delays are more prone to occur during Holidays, so we advise to order minimum 14 to 21 days before expected delivery day; just to be sure. In most cases the delivery will be made within our normal delivery time of 5-10 days from Order Confirmation to arrival at your front door.

Payment

Yes, Sales Tax is charged for your state. Sales Tax rate depends on your State and will be charged automatically during Check Out at www.nolahmattress.com.

We accept all major credit cards including VISA, Mastercard, AMEX and more.

No not directly through us, as we have already passed on all saving on to you by selling exclusively online and cutting away the middleman, fancy showrooms and expensive brick and mortar stores.  

That said, we do offer a very attractive Referral Program and there are websites on the Internet that from time to time offer Referral Discount codes valid for purchases on www.nolahmattress.com.

No, you do not pay for shipping. That the short and simple answer.

All shipping cost is on us, so you pay absolutely nothing. And this is for Returns as well, that also comes at the price of $0!

Returns

No, you do not pay for returns.

All returns are always free of charge and always on us. The price for returns = $0!

You go to our Contact page and use the email form to request your return. Please select the subject "Request Return" in the email form on our contact page.

Depending on your State, we’ll either find a charity organization to donate your Nolah mattress to or if required by State law, arrange that Nolah is properly recycled through the local State mattress-recycling program. Either way we’ll take care of your return. Only thing you need to do is to email us a scan or digital photo of the pick up receipt. We will then fully refund your Nolah mattress purchase in full.

Please allow 7-10 for us to arrange with a local charity or mattress-recycling program. We refund your purchase within 7 days after receiving your pick receipt.

Our driver will remove your Nolah Mattress when they come and pick it up for charity or recycling, depending on your State.

You do not pack your mattress for return. Just leave it unboxed and our driver will take care of the rest.

No you do not need to keep the box for returns, but we recommend that you keep it for fun and games :) 

There is almost endless possibilities to use the Nolah as toy vehicles, spacecrafts, fortresses for your children and much more. Only your imagination sets the limit, just cut some holes in the box and see what you can create!

We’ll love to see your box creations, so please upload them to our Facebook page for others to get inspired by your creativity.

No, you do not have to ship Nolah back in its original box. While we donate Nolah or recycle it, the box is all yours to keep :)

A lot of our customers use the Nolah box for fun and games. With a little bit of creativity the box can be cut into a space ship for your children, a fortress to hide within, and a lot more depending on your level of creativity. 

Post your fun and games with the box on our Facebook page using the hashtag #nolahfun.

No, not unless you are super human.

We use a 20.000lbs industrial press to fit Nolah in its box, so you need to be overly strong to copy that impressive stunt.

In most cases, it's donated to a local charity to make somebody else very happy!

Some States do not allow donations of used mattresses, so here we dispose of Nolah using the local State mattress-recycling program. In either way, Nolah lives on and will eventually bring happiness into somebody else’s life.

It takes up to 7 days from we receive your pickup receipt.

You need to email us a scan or digital photo of the pickup receipt for us to start the refund process. If you have any questions in this regard we are ready by the phones and over email.

Our contact information is here.

 

Warranty

The warranty is 15 years, which is 50% longer than most other online mattress companies that often only have 10 years warranty.

Read the full warranty here.

The warranty covers any defect on the Nolah mattress not caused by normal wear and tear. In other words, if there is a product defect; you're fully covered and we'll either replace or repair your Nolah mattress, so it meets our quality level and your full satisfaction.

You can read the full warranty here.

You simply contact us through phone or email. Our contact information is right here.